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Help & FAQ

Orders & Ordering

Which countries do you ship to?

We currently only ship to the United States from our website. However, international customers can buy Realme Mirror from our Amazon store.

How much does shipping cost?

Shipping is free to locations in the United States.

What are my payment options?

All payments are processed through PayPal. You can pay with your PayPal account balance or a debit card or any of the following credit cards: VISA, Mastercard, Discover and American Express. You do not need to have a PayPal account to complete payment.

How long will it take to process my order?

After ordering, please allow 24-48 hours for your order to be processed and 3-5 business days for delivery in the US. 

What if I haven’t received an order confirmation or shipping notification email?

If you didn’t receive a confirmation email 24-48 hours after placing your order, please make sure that:

  • Your order was completed. Check your bank account for a “Pending” transaction.
  • You are checking the email inbox linked to the email address used to place the order.
  • The confirmation email is not in your Spam folder.
  • if you’re using Gmail, also check your Promotions folder.

Shipping & Delivery

My order is late/didn't arrive.

Most orders take 3-5 days to arrive. If your order still hasn't arrived within that timeframe, please email us at support@realmeoptics.com.

Returns, Refunds & Exchanges

My order arrived damaged.

If your ordered was delivered damaged, please reach out at support@realmeoptics.com within 90 days to request a refund.

Can I return my order and get a refund?

You can reach out to support@realmeoptics.com to request a refund within 90 days of receiving your order. Please note that non-defective items are shipped back at the customer's own expense.

Do you offer exchanges?

We do not offer exchanges at this time, but you may contact us at support@realmeoptics.com to initiate the return process and get a refund. Please note that non-defective items are shipped back at the customer's own expense.

About Realme Mirror

What is a non-reversing mirror?

A non-reversing mirror reflects what’s in front of it without flipping its left and right sides. Ordinary mirrors will reverse your right and left sides. That’s why, when you’re wearing a graphic tee, the writing on your shirt looks backwards in the mirror. With a non-reversing mirror, you would be able to read the writing on your shirt normally.

Will I really look that different in a non-reversing mirror?

The short answer is an emphatic “yes.” In fact, many users report how jarring it is to look into a non-reversing mirror for the first time, since their brains have become used to seeing their faces with the right and left sides reversed. In spite of how unsettling the first look often is, happily many users of Realme Mirror also report better self-acceptance and overall contentment with their appearance with continued use.

Who needs a non-reversing mirror?

Realme Non-Reversing Mirror is for anyone who wants to see how other people really see them—whether you like doing very precise makeup, you’re trying to achieve more symmetry in your face or you just want your brows to match. Realme Mirror is also really useful for anyone trying to understand how they look to others, especially anyone in a job that involves public speaking, modeling, acting or sales.

What can I use Realme Mirror for?

Realme Mirror has many uses, and we’re learning more ways to use it from users all the time. Use Realme Mirror with a facial massage tool or a microcurrent device to lift your face evenly and fight signs of aging, or use it when you shape your brows or put on false lashes. Realme Mirror is also great for making sure your makeup optimizes your unique features and is symmetrical. Learn more here.

Can I use Realme Mirror in my business or clinic?

There are many professionals who can use Realme Mirror as a client or patient interaction tool, such as brow and lash technicians, aestheticians, cosmetic dentists, orthodontists, cosmetic dermatologists, facial plastic surgeons, piercers and hair stylists. Learn more here or contact us at b2b@realmeoptics.com to learn more about how you can use Realme Non-Reversing Mirror in your business.

How is Realme Mirror different from other non-reversing mirrors?

Realme Mirror is in a class of its own. The Realme line of non-reversing mirrors not only pioneered the category, it also raised the bar on how precise a non-reversing mirror could be. No other mirror is as accurate. Learn more about how no other mirror comes close.

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